Job Information
Allo Communications Bilingual Residential Customer Experience Specialist I in Sierra Vista, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7428192
Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed.
RESPONSIBILITIES:
- Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
- Complete change of service requests (open service orders and make changes to accounts).
- Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
- Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-focused people who arent shy about having a real conversation.
- Provide an excellent customer experience!