Job Information
Campbell Scientific Inc Junior Technical Support Engineer in Shepshed, United Kingdom
Technical Support Engineer – Client Services
Location: UK (with travel within Europe)
Type: Full-Time / Entry-Level
About the Role
Are you passionate about technology, problem-solving, and helping others? Campbell Scientific is looking for a Technical Support Engineer to join our Client Services team. This entry-level role offers hands-on experience with cutting-edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training.
As part of our team, you’ll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.
What You’ll Do
Provide technical support via phone, web, and email for Campbell Scientific products and systems.
Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.
Configure and set up company software products, helping customers and colleagues learn to do the same.
Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.
Train customers on product and system operation.
Support system testing, documentation, and quality control.
Keep up-to-date with the latest company products and services.
Travel within the UK, Europe, and internationally as required.
Take on new skills and responsibilities as the role evolves.
What We’re Looking For
Essential Skills & Qualities
Strong technical aptitude, particularly with instrumentation and communication/networking protocols.
Excellent customer focus and interpersonal skills, able to build professional relationships.
Clear, confident communicator, able to explain complex concepts to non-technical audiences.
Positive, can-do attitude and a creative approach to problem-solving.
Team player, collaborative and supportive of shared goals.
Full, clean UK driving license and willingness to travel.
Right to work in the UK/EU.
Desirable Skills
- Additional experience with networking, instrumentation, or programming beyond essentials.
Core Values
We live by our ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.
Why Join Campbell Scientific?
Work with innovative technology in a supportive and collaborative environment.
Develop your technical, programming, and customer service skills.
Opportunity for career growth within Client Services and beyond.
Be part of a company that values learning, creativity, and making a real impact for clients.