Job Information
Kuehne+Nagel Global Sea Logistics Operational Key Account Manager in Shenzhen, China
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Our Global Operational Key Account Manager (OKAM) is responsible for delivering an exceptional operational experience for strategic global customers. You will act as the primary operational owner for your assigned accounts, leading cross-country and cross business unit coordination to ensure service excellence, customer retention, and sustainable growth.
How you create impact
Serve as the primary global operational point of contact for assigned key accounts
Build and maintain strong, long-term customer relationships through regular engagement and reviews
Provide end-to-end operational oversight across Air and Sea Logistics, countries, and regions
Lead and coordinate the Operational Key Account Team (Network OKAMs, OKAS, and supporting teams)
Translate customer operational requirements into effective internal solutions and processes
Manage operational escalations, including service issues and claims of a structural nature
Drive continuous improvement initiatives to enhance service quality, efficiency, and cost performance
Support onboarding and implementation of new business and customer solutions
Collaborate closely with sales and operations to deliver corrective actions and performance improvements
What we would like you to bring
Bachelor’s degree in Business, Logistics, Engineering, or a related field
Proven experience managing global or multinational customer accounts
Strong knowledge of international freight forwarding, import/export processes, and operational systems
Demonstrated ability to lead and influence virtual, cross-functional teams
Excellent communication, stakeholder management, and analytical skills
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $80,000 and $95,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.