Job Information
Marriott Technical Support Analyst, Greater China in Shanghai, China
Additional Information
Job Number 26035380
Job Category Information Technology
Location Shanghai Operations, 9/F Tower B One ITC, Shanghai, Shanghai, China, 200030 VIEW ON MAP (https://www.google.com/maps?q=Shanghai%20Operations%2C%209/F%20Tower%20B%20One%20ITC%2C%20Shanghai%2C%20Shanghai%2C%20China%2C%20200030)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
JOB SUMMARY
Manages and is responsible for field support, escalation, issues, quality control and success of all Continent IT Desktop support
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Information Technology-related job experience and hospitality experience.
Experience in hospitality or multi‑site enterprise environments is a strong advantage.Key Stakeholders
Continent & Regional IT team
Regional team
Project/Property Owners and their team
Property Management (Pre-Opening teams, Executive Committee and Guidance Team, GM, DOF & Property IT Managers)
Corporate IT Tier, in particular Tier 2,3 support
Key Vendors
Regional / Corporate Business Partners
CORE WORK ACTIVITIES
Managing Projects and Priorities
Tier-1 Support on technical infrastructure implemented at the Company Managed Office and Hotels, including but not limited to: Email, Desktops, Laptops, and Servers, LAN infrastructure, OS Software, Business Application Systems, High Speed Internet, and Guest Facing technologies.
Escalate to Corporate helpdesk and/ or vendor helpdesk as needed.
Managing Key Stakeholders Expectation
Ensuring problems logged on the support website are correctly reported, routed, escalated, tracked, and resolved as soon as possible.
Keeping the business clients informed of the status at appropriate intervals. Take initiative wherever possible.
Offering technical advice to business clients on technology procurement, best practices, and providing local customized documentation as needed, responding to problems and enhancement requests in a timely manner.
Providing on-the-spot/ad hoc training, document procedures, and organizing external vendors to undertake training as applicable.
Accepting any other duties, tasks, and responsibilities delegated by the company
Managing Key Process/Documentation
Updating/maintenance of the region-wide email distribution / Master property list.
Maintenance of the filing system from a Greater China IT perspective.
Maintain knowledge database.
CRITICAL COMPETENCIES
Analytical Skills
Problem Solving
Computer Skills
Learning
Interpersonal Skills
- Diversity Relations
Communications
Electronic Communication
Applied Reading
Communication
Listening
Personal Attributes
Integrity
Dependability
Positive Demeanor
Safety Orientation
Organization
Multi-Tasking
Time Management
Hardware and Software
Help Desk
Hardware
Network Administration
Security
Network Applications
Systems Administration/Monitoring
Client/Server Application
LAN and WAN Administration
Server System
Network Support
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.