Job Information
Fortive Corporation Service & Technical Support Intern in Shanghai, China
职位名称 /Position Title: 技术支持实习生 (Service & Technical Support Intern)
职位类型 /Position Type: 实习生 (Internship)
工作地点 /Location: 上海 / Shanghai
部门 /Department: 售后服务部 (Service Department / Technical Support)
岗位概述 /Position Summary:
我们正在寻找一位积极主动、注重细节的实习生加入我们的售后团队。将主要支持Oracle系统售后流程操作与库存管理，并兼顾基础的产品售后技术协助工作。这是深入了解企业售后运营、ERP系统及技术服务的绝佳机会。
We are seeking a proactive and detail-oriented intern to join our After-Sales team. He/She will primarily support after-sales process operations within the Oracle system and inventory management, while also assisting with basic post-sales technical product support. This is an excellent opportunity to gain in-depth knowledge of enterprise after-sales operations, ERP systems, and technical service.
主要职责 /Key Responsibilities:
Oracle 系统流程操作 (Oracle System Process Operations):
在指导下，于Oracle系统中处理售后相关工单、服务请求及CRO（客户返修操作）流程。
Under guidance, process after-sales work orders, service requests, and CRO (Customer Return Operation) workflows within the Oracle system.
确保系统数据的准确录入、更新与维护。
Ensure accurate data entry, updates, and maintenance within the system.
库存与备件管理 (Inventory & Spare Parts Management):
协助监控和管理售后备件安全库存水平，支持物理盘点。
Assist in monitoring and managing service spare parts safety inventory levels, and support physical regular checking.
产品售后技术支持 (Product Technical Support):
协助工程师处理基础的产品技术咨询，进行初步问题排查。
Assist engineers in handling basic product technical inquiries and conducting initial troubleshooting.
整理和归档技术文档、案例与解决方案。
Organize and archive technical documentation, cases, and solutions.
沟通与协调 (Communication & Coordination):
作为内部支持团队与客户之间的沟通桥梁。
Act as a communication bridge between the internal support team and customers.
准备基础的服务报告与数据汇总。
Prepare basic service reports and data summaries.
任职要求 /Qualifications:
教育背景 (Education):
本科或研究生在校生，主修 工业工程、机械、自动化或相关理工科专业 优先。
Current undergraduate students, majoring in Industrial Engineering, Mechanical Engineering, Automation, or related STEM fields is preferred.
技能与能力 (Skills & Abilities):
具备基本的英语读写能力（大学英语四级或同等水平以上）。
Basic written and write skills in English (CET-4 or equivalent level and above).
出色的中文沟通与协调能力，积极主动，有服务意识。
Excellent Chinese communication and coordination skills, proactive with a service mindset.
学习能力强，注重细节，能处理多任务。
Fast learner, detail-oriented, and able to handle multiple tasks.
熟练使用Microsoft Office办公软件（特别是Excel）。
Proficient in Microsoft Office suite (especially Excel).
优先条件 (Preferred):
有企业管理系统（如Oracle EBS, SAP,金蝶等）使用或了解经验者优先。
Prior exposure to or understanding of Enterprise Management Systems (e.g., Oracle EBS, SAP, Kingdee) is a plus.
对技术、机械或电子产品有兴趣者优先。
Interest in technical, mechanical, or electronic products is a plus.
可以长期实习，有转正机会
Can join the long-term internship with the possibility of becoming a permanent employee
每周至少出勤3天
Work at least 3 days per week
我们提供 /We Offer:
深入理解企业核心售后流程与ERP系统操作的实践机会。
在专业团队指导下，获得产品知识与基础技术支持的实战训练。
具有竞争力的实习津贴与灵活的办公时间（可根据课程安排协商）。
Hands-on experience in understanding core after-sales processes and ERP system operations.
Practical training in product knowledge and basic technical support under the guidance of a professional team.
Competitive internship stipend and flexible working hours (negotiable based on class schedule).
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.