Job Information
Kuehne+Nagel Sea Logistics OKAM Team Lead in Shanghai, China
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team, adding your leadership expertise + skills to the delivery of Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
How you create impact
Manage the professional development of the Operational Key Account Management Team.
Responsible for Team performance management and metrics internal.
Support customer facing activities for Team (KPIs, QBRs, standardization efforts and best practice approach)
Support the Team members individually and further develop collaboration within the team.
Foster close coordination, consistency and collaboration with the Operational Key Account Specialist Team, Processes Systems, Sales and other Functional and Business Units
Develop and adjust the training plan to ensure that all Operational Key Account Managers are qualified to manage the assigned customer requirements.
Ensure professional Onboarding or Offboarding of team members.
Improve internal processes and create a sustainable organizational structure.
Drive initiatives related to the overall program strategy and is responsible for communication on status and outcomes to internal stakeholders.
What we would like you to bring
Your strong leadership skills + knowledge of operational excellence + customer requirements, along with your stakeholder management + drive to executive strategy will be the key to your success.
You will be successful in this role because of your knowledge across the customers, operations + services; because you possess the key attributes we are looking for.
What's in it for you
Start your day reviewing trends, achievements, challenges + opportunities. Coach your team so everyone is empowered to meet their daily objectives.
Give your team members opportunities to extend transparency about customer requirements for our operation by leading the strategy and initiatives towards process improvements and customer satisfaction.
Support the teams when challenges arise + create action plans with clear deliverables + dates to ensure continual progress. Consult with key stakeholders + engage with countries to facilitate collaboration with our team.
Review, operational performance plans and communicate with stakeholders our Operational and Customer Care locations needs and challenges for driving progress.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.