Job Information
Eastman PF Tech Service Quality Engineer, China in Shanghai, China
Job Description
Routine warehouse quality inspection
Provide internal quality expertise for all incoming quality inspections
Address quality issues field complaints from customers’ feedback
Work with Tech Service team to coordinate and effectively manage customer quality engagements and dispositions in China
Effectively manage communication with key stakeholders including customers (distributors, 4S groups, Auto OEMs, key 4S stores) , AD, Product and manufacturing teams
Identify and communicate customer claims process improvement opportunities and work across the organization to implement
Collaborate with Supply Chain to ensure sufficient resources and staffing available to conduct quality inspections in warehouse
Travel to customer sites as required to inspect material and make recommendation on path forward and quick resolution
Communicate fitness-for-use requirements from customer to manufacturing
Respond and report quality issues commensurate with level of quality complaint
Use working knowledge of inspection techniques to determine most accurate method of comparing measurements of film performance and specification
Compare measurements, form, fit, function and value judgments of simple and complex performance, specifications and general workmanship standards using documents, experience and knowledge of inspection techniques.
Provide quality related training to internal team and customers (distributors, Auto OEM, 4S groups/key stores etc.)
Assist in ensuring proper calibration of equipment and measuring instruments
Requirements
Three years or above related quality management experience preferred.
Passionate to win, result oriented, willing to embrace ambiguity and strong learning agility, Persistent in achieving results
Proficient in Windows, Word, PowerPoint and Excel
Proven capability to work effectively across teams
Location in Shanghai