Job Information
Wayfair Manager, Safety & Security- APAC in Shanghai, China
Wayfair is seeking a Manager, Safety & Security to join our Global Safety & Security (GLOSS) team, supporting operations across the Asia-Pacific (APAC) region. This role will report into the Sr. Manager of Safety & Security Operations and will ensure consistent delivery of GLOSS programs including travel security, safety and security initiatives, event support, first aid readiness, regulatory compliance, threat intelligence, and business continuity while also contributing to global initiatives as needed.
This is a dynamic and highly cross-functional position that requires proactive engagement and close collaboration with other GLOSS functions, business leaders, and cross-functional partners. Success will depend on the ability to influence and align stakeholders at all levels, while also maintaining effective partnerships with external agencies such as embassy security officers, regulatory authorities, local police, and fire services.
The Manager will serve as a regional leader and trusted advisor, helping site and regional leadership anticipate risks, strengthen resilience, and continuously improve safety and security outcomes. Frequent travel across APAC locations and occasional international travel will be required to ensure consistent program delivery, relationship management, and on-the-ground support.
What You’ll Do
Develop and execute regional safety and security plans covering on and off site events, travel support, first aid readiness, regulatory compliance, threat intelligence, and business continuity.
Anticipate operational and safety challenges across APAC and implement proactive solutions to strengthen security, resilience, and compliance.
Coordinate emergency response procedures, drills, and training activities in alignment with global GLOSS standards.
Partner with site operations and leadership to embed safety, security, and continuity processes into day-to-day operations and long-term planning.
Serve as a trusted advisor to site and regional leadership, providing risk assessments, escalation pathways, and recommendations for continuous improvement.
Build and maintain strong relationships with government and public safety officials to ensure compliance and effective coordination during incidents.
Lead incident documentation, analysis, and post-incident reviews to identify trends and drive global and regional continuous improvement.
Oversee and influence vendor management to ensure alignment of third-party security providers with Wayfair’s standards.
What You’ll Need
Demonstrated experience in safety, security, business continuity, or related operational roles with multi-site or regional exposure, preferably within APAC.
Strong knowledge of regional safety, security, and regulatory requirements, with the ability to adapt global standards to local contexts.
Familiarity with threat intelligence practices and the ability to translate insights into proactive risk management strategies.
Proven ability to collaborate with government agencies, regulatory authorities, and public safety partners.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication skills, both written and verbal, with the ability to influence and build trust across diverse stakeholders.
Flexibility to travel frequently across APAC, with occasional international travel.
Preferred qualifications: professional certifications (CPP, PSP, CBCP, or equivalent), experience in multinational organizations, and proficiency in one or more APAC languages.
Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
Ability to move about within an office, store, or warehouse environment.
Ability to lift and carry up to 50 lbs. as needed.
About Us
The Wayfair Global Safety & Security (GLOSS) team is dedicated to creating safe, secure, and compliant environments across our global footprint. We partner with the business to anticipate risks, respond to incidents, and build strong processes that protect our people, assets, and operations. Our mission is to deliver consistent, high quality safety and security support that enables Wayfair’s continued growth across diverse regions and formats.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
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