Job Information
Mars DTC Logistics Service in Shanghai, China
Job Description:
Key Responsibilities
Order Management
Handle DTC orders from different platforms like Tiktok in OMS System
Manage Order Delivery Process
Tracking Order Process
Handle Return Orders in OMS System
Onsite Management
3PL Capacity & Efficiency Management, solve the problems raised by operator lead
Support DTC Supervisor for Onsite upgrade (Equipment, Rack and etc.)
5S Management for all DTC WHs
Safety Management for all DTC WHs
Daily Capacity Dashboard
Operation Cost analysis for all DTC and PR creation for all DTC RDC
Inventory Management
Weekly Replenishment for DTC WHs
Daily Stock Freshness Review
Manage periodic Stocktaking
SLOB stock communication with demand & planning team, to make sure the freshness for the DTC WHs
Customer Service
Weekly review Return Order &Complaint for all DCs.
Periodic Customer service report analysis
Communicate with demand & planning team to follow up customer complaints during CMOS meeting.
System Coordinator
OMS Key user, to handle OMS issues
Support DTC Supervisor to do UAT for new system
Support DTC Supervisor to study DTC supply rout
Job Specifications /Qualifications
Bachelor’s degree
Have financial experience and financial certification
Worked in the fast-moving consumer goods industry for more than 2 years
Pay attention to details and have strong problem-solving skills
Familiar with ERP and WMS system operations
Basic English speaking and writing skills
Qualifications
Action Oriented
Plans and Aligns
Collaborates
Ensures Accountability
Tech Savvy
Manages Complexity
Communicates Effectively