Job Information
Abbott Associate Manager, Services Delivery & Project in Shanghai, China
Role Summary
Own APAC CFS service delivery, continuous improvement (CI), and digital automation to drive reliable operations, stakeholder engagement, and business outcomes across the APAC region. Lead governance cadences (MOR/QBR), embed change management (OCM), and scale automation to standardize and simplify finance processes.
Key Responsibilities
• Service Delivery & Governance
Build and execute APAC CFS service delivery plans; run Monthly Operations Reviews, and maintain strong two-way engagement within operational teams.
• Continuous Improvement (CI)
Lead the APAC CI program and pipeline (ideation → delivery); drive standardization and simplification; chair monthly CI forums with tower CI champions; run quarterly CI sharing and awards; ensure CI targets are achieved.
• Business Communication & Engagement
Plan quarterly town halls and newsletters; coordinate surveys and share results with action plans; sustain hub–business partnerships and GENPACT engagement.
• Project & Change (OCM)
Provide OCM leadership for finance transformation; facilitate workshops; drive adoption and behavioral change; leverage OCM workbench/templates and share best practices through the CoP.
• Capability & Training
Define and deliver the annual training roadmap (all-hands and tower-level); uplift process knowledge and ways of working.
• RDA / Digital Automation
Act as APAC RDA Pod Lead: manage a virtual developer team; run the automation lifecycle (discovery, business case, build, test, deploy, documentation); champion digital tools across APAC; showcase solutions and drive adoption. RDA experience as a developer is preferred.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com