Job Information
Ziegler Inc. Sales Coordinator in Shakopee, Minnesota
Ziegler CAT has an opening in our Power Systems division for a Product Support Sales Coordinator to provide administrative and sales support for Product Support Sales Representatives (PSSR) and the Product Support Sales Supervisor. Duties include coordinating Ziegler’s National Accounts with Caterpillar dealers across the nation, Maintaining and invoicing Customer Value Agreements (CVA’s) for Local and National Accounts, Updating CRM’s for customer equipment, entering, updating and creating service calls and scheduled services in the Microsoft D365 system, and coordinating with field service dispatch to adjust service schedules for customers. Ziegler Power Systems provides unmatched customer service, high-quality products, and gives our customers peace of mind knowing they are dealing with the best in the generator and electrical distribution equipment business.
Responsibilities:
Create, maintain, modify, close and invoice Customer Value Agreements (CVA)
Effectively manage data entry and maintaining new and existing customer information and document all customer communication in Ziegler's Customer Relationship Management (CRM) system, Cat Foresight, Customer portals etc.
Document all service and support agreement details and work with IS and Product Support Sales Analyst to generate and modify existing queries
Assist with Watchguard Letter Contracts creation and updating as needed
Consistent communications and collaborations with the PSSR’s, service dispatch team, dealer representatives and all other departments within Ziegler Inc. on progress, issues, needs, etc
Manage accounts receivable to acceptable level of performance for all strategic accounts
Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers
Supporting our Industrial PSSR in registering Industrial Engines ESC in Quote Plus and Invoicing OEM customers as necessary.
Any and all duties as assigned
Qualifications:
High School Diploma/GED required, 2 or 4 year degree preferred
1-3 years administrative support or customer service experience
Proficiency in Microsoft Word, Excel, Microsoft Dynamics 365, Outlook and other business software applications as required
Thrives in a fast-paced work environment
Personal Attributes: Attention to detail, customer focus, efficiency, problem solving, team work
Excellent organizational, communication (written and verbal), and interpersonal skills with the ability to work with a wide variety of people with different personalities and backgrounds
Ability to work independently or in a team setting and under some pressure to meet deadlines
Manage accounts receivable to acceptable level of performance for all strategic accounts
Ability to work standard five-day schedule, including daily overtime as needed
Minimum Physical Requirements:
- Standing, sitting, walking, talking, hearing
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The pay range for this position is
$26.85 to $32.21
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What We Can Offer You
Competitive pay
Health, dental/orthodontia, vision & life insurances
Paid time off (PTO) – 15 days to start
9 Paid holidays
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Ongoing training
Education assistance
Advancement opportunities
Safe, clean, and friendly work environment
Military Friendly
Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.
Build Your Career at Ziegler
Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.