Job Information
Grundfos CSSC Front Line Representative in Shah Alam Selangor, Malaysia
CSSC Front Line Representative
Job Description
CSSC (Customer Sales & Support Center) Front Line Representative, Domestic Building Service, Shah Alam, Selangor, Malaysia
What is the job about?
The CSSC (Customer Sales & Service Support) role Contribute to a thriving sales team whilst delivering world class Customer Services through various Customer channels i.e. digital, telephony, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on complex inquiries that the employee within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Work as a subject matter expert to promote process and system skills within the Customer Service Team. Support for the Customer Sales Center Representative when demand dictates
Your main responsibilities
May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes.
Provide overload support for the Customer Sales Center Representative
Handle more complex order fulfillment tasks related to project sales and customer invoice disputes.
Overall, they apply broad knowledge across the functional area and have a deep knowledge base and technical/business understanding.
Commercial tasks:
Provide primary support for escalated inquiries regarding the Order-to-Delivery process and tools.
Promote digital tools towards Customers using templates (GPC, My Grundfos, Extranet).
Material master data full view creation / Local product material master data creation.
Order tasks:
Support the incoming complex orders, whether manual or electronic to ensure fast and accurate order management.
Contact Customers or internal stakeholders to resolve missing order data at the time of order entry into SAP for complex orders to enter an executable order.
Assist customers with order progression & supply chain issues
Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
Proactively use SAP/BW reports to execute SAP housekeeping/daily routines.
Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
Consolidate shipments when necessary for complex project sales.
Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.
Your background :
We imagine that you have:
Associate or bachelor’s Degree or equivalent work experience (1-5 years)
In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
Knowledge of business structure, products and key market needs to create a good Customer centric experience.
Subject matter expert within Customer Service software, databases and SAP CRM/SD/MM.
Current with relevant technology and trends and applications.
Proficiency in MS Office applications.
Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
Excellent written and spoken English
Do you want to learn more?
If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people)
We look forward to hearing from you.
Information at a Glance
Job details
Workplace: Hybrid (office and home-working)
Job Location: Shah Alam Selangor, Selangor, Malaysia
Contract Type: Full-Time
Employment Type: Regular