Job Information
Ingersoll Rand Inside Sales in Shah Alam, Malaysia
Key Responsibilities
Lead Response & Qualification
Fast respond to customer inquiries from website, phone, social media, and events.
Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce
Opportunity Creation & Assignment
Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information
Assign opportunities to direct or channel sales according to process and notify via Teams
Quoting & Follow-Up
Provide budgetary quotes within certain business scope and drive order closure
Execute 68 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases
Outbound & Demand Generation
Conduct outbound calls to create new opportunities
Leverage IoT data and customer insights to drive incremental sales
CRM Management & Reporting
Ensure data integrity and accuracy in Salesforce
Provide monthly KPI reports and participate in process improvement initiatives
Customer Satisfaction
- Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS 0)
Requirements:
Education: Bachelors degree or above, preferably in Marketing, Business Management, or Engineering
Experience:
24 years of sales or customer service experience in industrial companies (Inside Sales, SDR,or telesales preferred)
Familiarity with CRM systems
Language: Fluent in English, Malay, Indonesian. Mandarin & Cantonese are preferred.
Skills & Attributes:
Excellent communication skills and ability to handle technical inquiries
Customer-focused with strong problem-solving ability
Results-driven in a fast-paced environment
Proficient in office software with data analysis awareness