Job Information
JONES BANK Customer Service Representative in Seward, Nebraska
Primary Job Purpose
:
Primarily responsible for providing friendly, courteous service to customers in a professional manner and actively cross-sell bank services. Listening to customers wants and recognizing what they need or what the bank can do to serve them better.
Essential Responsibilities and Duties:
Pay checks and pay out monies after verifying signatures, ID and customer balances.
Receive checks and cash for deposits, verify amounts and signatures and process transactions.
Modify and redeem certificates of deposit.
Close existing accounts for individuals, businesses and trusts.
Receive checks or cash for loan payments, verify amounts and process transactions.
Assist customers with Debit Cards and Instant Issue Debit cards - applications, ordering, capturing, disputes with cards and fraud.
Provide customer assistance with Electronic Banking products.
Assist customers with credit card applications.
Place check orders.
Issue Cashiers Checks.
Redeem US Savings Bonds.
Daily balance and maintain cash drawer, coin machine and vault.
Review and reconcile various reports.
Balance and maintain ATM machines.
Balance and wrap coin.
Assist customers with entry into their Safe Deposit Box.
Process Bank by Mail, Deposit Bags and Night Deposit transactions.
Establish and achieve individual goals and departmental goals as they relate to the success of the banks Strategic Plan and specific job functions.
Participate in the business development efforts of the bank.
Perform other duties as assigned.
Education:
A high school diploma or equivalent is preferred.
*Experience: Customer Service and money handling experience is required. Banking/teller experience is preferred. Must have computer knowledge and the ability to operate standard o *