Job Information
7 Cedars Resort Front Desk Agent - 7 Cedars in Sequim, Washington
7 Cedars Hotel is hiring a part-time Front Desk Agent. If you're a people person who can stay organized in a busy environment, we'd love to have you on the team. Apply today! The Front Desk Agent is responsible for efficiently helping guests. The scope of responsibility will include, but not be limited to: guest services, reservations, safety and security of guests, cross training with housekeeping and filling in on an as need basis, gift shop/coffee shop and coordinating with other departments.
*Native American hiring preference for qualified candidates.
ESSENTIAL FUNCTIONS
- Make room reservations for guests (over the phone, in person, etc.)
- Greet and check guests in and out of the hotel.
- Prepare for guest(s) arrival and ensure all paperwork is in good order.
- Coordinate and communicate with all departments to meet guests' needs.
- Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.
- Assist with housekeeping and laundry duties as needed.
- Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S'Klallam Tribe properties to hotel guests.
- Assist guests with booking tours and excursions with business partners.
- Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.
- Understand and maintain reputation management.
- Resolve guest conflicts and concerns while maintaining superior customer service.
- Follow all policies and regulations.
- Core competencies in current ADA and other regulatory expectations.
- Uphold and lead others in following 7 Cedars Resort's mission and values.
- Perform miscellaneous duties as assigned.
QUALIFICATIONS
1-3 years in Hospitality field preferred.
Casino knowledge preferred.
Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.
Ability to promote positive relationships with guests, clients, vendors and Resort teams.
Strong organization, prioritization, and multi-tasking skills.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving,