Job Information
Tiffany & Co. Retail Manager in Seoul, South Korea
Overview
The Tiffany Retail Manager will effectively lead, develop, and support the sales team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Retail Manager is a dynamic, attentive, and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Retail Manager is the sales leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic, and engaged employees who are sales plan achievers.
Key Accountabilities
Fiscal Accountability
Deliver profit plan sales and profitability targets.
Demonstrate favorable/positive audit control results.
Demonstrate favorable Return on Investment on all major investments.
Ensure all day-to-day activities support the key retail strategies and current initiatives to drive the success of various types of business.
Effectively manage and motivate staff through Achieve system utilization.
Sales Strategy and Business Development
Ensure that stores achieve sales plan and profitability targets
Utilize various reports to provide sales analysis and develop sales strategies
Develop action plans with each store to increase sales opportunities, sales growth and conversion rates
Partner with store supervisors to identify and develop plans for existing and new TR customers including events and outreach opportunities.
Develop and manage client development activities for self, supervisors and all sales professionals
Store Operations
Ensure proper functioning of all sales support systems and that store is properly maintained
Conduct frequent visits to stores and spend time with the sales staff to evaluate and rectify needs and issues
Talent Management
Provide ongoing feedback and coaching for direct reports and sales professionals on communications and teamwork
Ensure that all policies and procedures are being communicated and followed
Foster teamwork and motivate staff
Required Qualifications
University Graduate or more
Over 10 years in sales including 5 years management experience within a retailer (Luxury retailer experience is preferred)
Proficient Korean and English skills
Computer skills (MS Office)
Good communication skill
Driven, energetic and independent
Strong negotiation skills with excellent verbal and written communication and interpersonal skills
Preferred Qualifications
Working experience in global organization
Jewelry & Watch industry experience is preferred
Solid knowledge base on gemstone, jewelry, and timepieces – GIA Certification is a plus
Job Identification : 62604
Job Category: : Retail
Assignment Category : Regular Full-time
Remote Positions : Flexible
Professional Experience : Minimum 10 Years
Equal Opportunity Employer