Job Information
Stryker Customer Service Specialist in Seoul, South Korea
Position Summary
In CS team, This position is responsible for CS activity as a key contact person between commercial team and customers.
Role & Responsibility
Order management
Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receving an order right through to delivery and invoicing as well as dealing with relevant returns.
Manage back-orders and follow up with relevant parts to ensure on-time delivery.
Work in collaboration with finance related to customer code, price, and credit hold.
Support direct business for replenishment and issue tax invoices monthly.
Provide accurate documentation of special discount.
Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods.
Resolves system issues with global service team.
Ensure customer files are updated with the relevant information on a regular basis.
Lead communication with stackholders regarding supply schecdule.
Sample and Demo order handling
Inventory management
Long-term consignment stock in & out via ERP system.
Stock transfer / Lot control
Exchange expired goods of consignment on a monthly basis
Support annual stock counting including inventory data validation, discrepancies, billing.
Handles nonconforming items refers to a quality (defected, expiration date, lost and damages).
MFG / EXD management
Customer Service
Respond promptly to customer inquiries.
Acknowledges and resolves customer complaints.
Compile with customer complaints related to order to delivery.
Train system, process for internal & external customers
Process management
- Manage standardized process in accordance with ISO13485 with QA
Education & special trainings:
Strong written and verbal communication skills Korea and English
Excellent organizational and multitasking skills
A team player with high level of dedication
Qualifications & experience:
57 years’ experience in related part. (Preferred Customer service or Business administrator)
Experience in Medical device industry preferred.
Experience working in medical device or equivalent.
Good command of Korean and English in writing and speaking
Willing to change and passion for continuous improvement
Physical & mental requirements:
Require problem-solve
Ability to work under pressure
Positive attitude
Customer orientation and ability to adapt/respond to different types of characters
High team work oriented mindset.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.