OneMain Financial Jobs

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Technical Solutions Specialist: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position will be based in Astound's Seattle SoDo,WA office. A Day in the Life of the Technical Solutions Specialist: Operational & Support Functions Create and manage repair tickets with detailed notations and follow-through. Support and update records of network outages, escalations, and field operation activities. Monitor, review, and triage outage alerts, gathering intel and escalating appropriately. Work directly with field operations on service turn-ups, ensuring accurate documentation and tracking. Perform QA testing, lab testing, and network analysis to optimize performance and identify opportunities for improvement. Manage wireless network creation, supported device testing, and feature rollouts. Conducting Root Cause analysis to identify recurring incidents, and Collaborate with teams to create remediation processes. Process & Documentation Develop, implement, and maintain Standard Operating Procedures (SOPs) across technical and operational workflows. Manage and update internal knowledge base and wikis, ensuring content is accurate and accessible. Partner with Learning and Development on the creation of guides, documentation, and training materials for both technical and non-technical audiences. Support the Customer Success Manager and broader leadership with technical insights and project deliverables. Manage conversation/project documentation, deployment checklists, and operational reviews. Collaboration &