Job Information
AMAZON WEB SERVICES, INC. Support Engineer III-Ext - AMZ9828822 in Seattle, Washington
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer III-Ext
Job Location: Seattle, Washington
Job Number: AMZ9828822
Position Responsibilities:
Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience. Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s). 100% telecommuting permitted, work may be performed from anywhere in the U.S.
Amazon.com is an Equal Opportunity-Affirmative Action Employer -- Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $143,330/year to $163,700/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.
Apply online -- search using Job Number: www.amazon.jobs.