Job Information
Amazon Sr. Program Manager, Selling Partner Identity Verification (SPIV) in Seattle, Washington
Description
The Selling Partner Identity Verification (SPIV) team is looking for a motivated, data savvy risk manager to act as a force multiplier supporting our team's mitigation and prevention of fraud and abuse. This position will manage a portfolio of Gap prevention projects aimed at making it harder for bad actors to operate on our stores as well as internal team mechanisms. You will interact with partner teams and stakeholders in operations, product, risk, tech, and science roles in order to execute against your projects. An ideal candidate is highly flexible, a strong communicator, and demonstrates significant bias for action, and loves diving deep.
Key job responsibilities
Have strong analytical skills and a demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
Be proficient at managing change implementation for multiple programs cross-vertically; collaborate with stakeholders and/or managers to scope efforts, set project milestones, and drive delivery to meet deadlines to meet program goals.
Be an experienced team member who can prioritize well, communicate clearly, and influence cross-functional teams, such as product management, technical program management, engineering and science teams.
Interact with stakeholders at multiple levels, supporting business and product teams to define and deliver solutions enabling streamlined standard processes and high quality experiences.
Plan and manage multiple parallel projects.
Create, maintain and disseminate project information to stakeholders and senior management.
Be flexible to changing priorities, open to new ideas and enjoy working with ambiguity.
A day in the life
Propose and gain alignment on mitigation and prevention plan with partner team stakeholders.
Launch, monitor and communicate with stakeholders about the progress of current mitigation and prevention.
Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations.
Monitor reporting of established mechanisms and evaluate for effectiveness.
Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses.
Listen, learn, engage, communicate, execute, analyze, and influence.
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, AZ, Tempe - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually