Job Information
DLA Piper LLP (US) Sr Manager Legal Billing Operations in Seattle, Washington
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.
Summary
The Sr. Manager Legal Billing Operations, working in collaboration with and in support of the firm's strategic initiatives, oversees and leads the Client Account Managers and is responsible for the overall daily operations of multiple Client Accounts team. As a Sr. Manager Legal Billing Operations, you will be responsible for ensuring that managerial staff receive the training, mentoring and coaching necessary to meet the overall billing and business objectives of the firm. You will continually analyze the current billing business processes and make recommendations for improvement based on solid performance metrics. You will test new systems and support upgrades and enhancements.
Location
This position can sit in any of our US office locations and offers a hybrid work schedule.
Responsibilities
Monitors the daily billing operations of the team. Ensures managerial workloads and Biller level assignments are completed in a timely manner and meet the expectations of the attorneys and clients. Continually tracks metrics for multiple billing teams and makes adjustments to the operations of the team as needed.
Responsible for ensuring a group of billing teams meet or exceeds performance standards and metrics.
Analyzes business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place. Develops process/workflow/workload improvements based on analysis.
Provides appropriate training to ensure that managers are properly implementing and adhering to billing processes such that policies are applied consistently across the department. Develops training materials and delivers training to staff, either in person or using electronic tools.
Reviews performance on a continual basis. Coaches and trains managerial and billing staff throughout the year. Completes individual performance reviews and conducts the annual review with the employee.
Fields billing inquiries and questions on a daily basis.
Interact with clients, attorneys and staff on a daily basis. Helps resolve billing issues, including account analysis, and assists attorneys with processing and collection of invoices.
Participates and suppor