Job Information
DLA Piper LLP (US) Sr Manager Billing Administration in Seattle, Washington
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.
Summary
As a Sr. Manager Billing Administration in collaboration with and in support of the firm's strategic initiatives, you will manage all aspects of the e-Billing, Service Desk, and Billing Operations Support functions. You will be responsible for ensuring established service levels are met and exceeded through tracking and monitoring team metrics. You will identify areas for improvement and implement enhancements to processes or practices. You will provide training to billing team members, lawyers, and other support staff to ensure consistency in application across the firm.
Location
This position can sit in any of our U.S. offices and offers a hybrid work schedule.
Responsibilities
Manages the performance of a consolidated Legal Billing Administrative Team responsible for areas such as e-Billing, Accounting Service Desk, Matter Creation, Rates Administration, and various Operations Support teams / processes to meet and exceed service delivery standards of a large dynamic legal billing department. Responsible for evaluating individual performance throughout the year and preparing annual performance evaluations.
Ensures first-level support for all clients is timely, accurate, and complete.
Reviews, aggregates, and communicates relevant, critical service trending data to Billing leadership to assist with overall billing effectiveness
Responsible for ensuring the team meets or exceeds performance standards and metrics.
Creates an environment of continual process improvement. Evaluates, plans, and implements improvements in business processes and practices.
Regularly communicates with and solicits feedback from all Billing teams to continually refine and improve performance.
Proactively identifies automation opportunities and technology improvements to billing tools; prioritizes efforts and drives improvement tasks to completion.
Executes process improvement solutions to billing problems, using data analysis and optimization tools to support strategic process improvement plans.
Establishes and enfor