Job Information
Amazon Senior Technical Operations Program Manager, Devices & Services Experience Design in Seattle, Washington
Description
The Senior Technical Operations Program Manager will be part of the Devices & Services Experience Design (DXD) Operations team, supporting and managing studio-wide software, tools, and devices for our 300+ person design organization. This role will partner closely with multiple DXD cross-functional teams—including UX Design, Industrial Design, Packaging, Research, Model Shop, AI Systems, Design Program Management, and Design Technologists—to define strategy, operationalize, stabilize, and scale the tooling operations that underpin the day-to-day efforts of the studio. This role combines program management expertise with technical backend infrastructure oversight.
This role will work with cross-organizational partners to define, roll out, execute, and measure this program. To be successful, this person will need to bring stakeholders along to gain their buy-in and support. You will need to manage communications across levels and organizations within Amazon to train teams on how the program works, communicate the program's impact, and manage escalations when design is at risk. Candidates should exhibit leadership, high judgment, the ability to influence, and effective organizational and communication skills. This position requires both strategic thinking for long-term tool planning and tactical execution for day-to-day administration and support.
Key job responsibilities
Develop and maintain a comprehensive tool strategy, roadmap, and governance framework to align with organizational needs, including tool selection, standardization, and continuous improvement initiatives to help scale, prioritize, and manage program operations across the studio.
Manage the complete tool lifecycle and vendor relationships from evaluation and third-party vendor onboarding through provisioning, renewals, and budget forecasting, while maintaining inventory of all licenses and subscriptions.
Partner with legal, procurement, and security teams to ensure compliance with Amazon-wide policies, including contract management, security reviews, and Single Sign-On processes.
Drive tooling operations and support including admin permissions, software installation, configuration, troubleshooting, and establishing processes for tool requests and approvals.
Optimize software spend and compliance through license management, utilization analysis, and ensuring adherence to licensing agreements and usage terms.
Create metrics, dashboards, and documentation to track tool adoption, usage, satisfaction, and ROI, while maintaining standard operating procedures and best practices. Lead training initiatives and knowledge sharing for tool usage and workflows.
Define and lead DXD's device management strategy, including storage, procurement, distribution, and governance.
About the team
The Devices & Services Experience Design (DXD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, and the Alexa app. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship.
Basic Qualifications
6+ years of design experience
Experience understanding needs of business and end customers and translating them into right solutions
Experience gathering and analyzing large amounts of data and delivering continuous business improvements
Preferred Qualifications
Knowledge of project management tools and methodologies (agile to waterfall)
Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, WA, Seattle - 129,500.00 - 175,100.00 USD annually