OneMain Financial Jobs

The Senior Specialist, Client Operations, plays a critical role in executing, and tracking high-impact client engagement experiences that support Slalom's growth strategy.  This role partners closely with Market Leadership, Sales, Marketing, and Operations to deliver thoughtful "surprise and delight" moments, manage client experience campaigns in Salesforce, and coordinate small-scale client events. The Senior Specialist brings operational rigor, strong judgment, and attention to detail to ensure every client touchpoint is intentional, well-executed, and measurable.  This is a highly collaborative role requiring both strategic coordination and hands-on execution.  In-Office Expectations  This is a primarily in-person role, with the expectation of being onsite during core business hours five days per week.  Flexibility may be required to arrive early, stay late, or adjust hours to support events, catering deliveries, vendor coordination, and other onsite logistics.  Key Responsibilities  Client Surprise & Delight Experiences  Design and execute personalized client appreciation initiatives (e.g., curated gifts, VIP experiences, milestone recognitions)  Partner with account leaders to identify priority clients for targeted engagement campaigns  Manage vendor sourcing, ordering, fulfillment, and budget tracking for client gifting initiatives  Ensure experiences reflect Slalom's brand, values, and relationship strategy  Track engagement impact and follow-up actions  Salesforce Campaign & Experience Management  Own the setup, tracking, and reporting of client experience campaigns within Salesforce  Maintain campaign member status accuracy and data integrity  Partner with Sales and Marketing to manage invite lists, segmentation, and prioritization  Support campaign workflows, including automated invites vs. personalized outreach strategies  Monitor dashboards and provide reporting insights to leadership  Ensure campaign processes align with broader Slalom client engagement standards  Small-Scale Client Event Logistics  Coordinate logistics for small-scale client events (e.g., executive dinners, roundtables, VIP experiences, community events)  Manage venue sourcing, contracting, and food & beverage coordination  Support event registration tracking and guest confirmations  Partner with leaders to finalize VIP and enhanced client experience elements  Support day-of execution to ensure a seamless and high-touch experience  Experience Tracking & Performance Management  Develop tracking mechanisms to measure client engagement effectiveness  Maintain accurate Salesforce records to support reporting and follow-up  Identify trends and recommend improvements to future campaigns  Ensure client participation data, RSVP tracking, and campaign records are consistently maintained  What You'll Bring  Bachelor's degree or equivalent experience  4+ years of experience in operations, client engagement, marketing operations, or event management  Salesforce campaign management experience  Experience supporting client-facing events or executive engagement initiatives  Exceptional organization and attention to detail  Ability to manage multiple campaigns and deadlines simultaneously  Strong written and verbal communication skills  Comfort working cross-functionally with sales, marketing, and leadership teams  Competencies  Client-centric mindset with strong relationship awareness  Operationally disciplined and data-oriented  High ownership an