Job Information
Anthropic PBC Platform Integrations, Marketplace Quality Assurance Operations Manager in Seattle, Washington
Responsibilities:
Quality Assurance & Review
- Execute and scale review processes for MCP servers, plugins, and agent skills---ensuring integrations meet standards for security, functionality, and user safety
- Conduct hands-on testing and validation of integration submissions, identifying issues related to authentication, error handling, and functionality
- Implement risk assessment frameworks for evaluating new integration capabilities and use cases
- Coordinate directory removals and compliance enforcement when violations occur
Scalable Process Development
- Manage operational processes to handle high-volume submissions efficiently while maintaining quality
- Maintain automated QA frameworks and tooling to scale review capacity without sacrificing thoroughness
- Drive the roadmap for transitioning from manual to automated review systems
- Partner with Engineering teams on automation opportunities and technical requirements
Cross-Functional Coordination
- Serve as liaison with Product, Engineering, Legal, and Safeguards teams on integration reviews and escalations
- Handle developer communications for submission feedback, rejections, and remediation guidance
- Coordinate with Business Development on priority partner integrations and commitments
- Establish review metrics and reporting to track ecosystem health and review quality
You may be a good fit if you have:
- 4+ years of experience in QA, marketplace operations, or trust & safety
- Technical familiarity with APIs, authentication protocols (OAuth, bearer tokens), and integration testing
- Hands-on experience with software testing methodologies and quality assurance processes
- Strong attention to detail and ability to identify edge cases and potential issues
- Proven ability to scale operations through process design and automation
- Comfort with cross-functional collaboration in complex, fast-moving environments
- Experience with developer platforms, app stores, or marketplace operations (preferred)
- Familiarity with security review processes or vulnerability assessment (preferred)
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$210,000 - $260,000 USD
Logistics
Education requirements: *We require at least a Bachelor's degree in a related field or equivalent experience. *Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're bui