Job Information
Giesecke & Devrient Mobile Security America, Inc. Jr. Application Engineer in Seattle, Washington
I'm proud of what we do: Cutting-edge technology for secure connectivity. Jr. Application Engineer Location: Seattle, WA, US Stellen-ID: 26811 G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D. We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us? Job Summary: The Junior Application Engineer is an early-career technical role responsible for supporting day-to-day application operations at a customer location in the Seattle area. This position serves as the first line of technical support during standard business hours and works closely with customer stakeholders and internal teams to triage and resolve application-related issues. The role focuses on operational support, incident handling, service request fulfillment, basic change activities, reporting, and documentation. More complex technical issues are escalated to the remote G+D Application Support team and R&D for advanced troubleshooting and resolution. This is a primarily onsite role (5 days per week) at the customer location. Qualifications: Education and Experience Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent practical experience 0-2 years of relevant experience in application support, IT operations, or similar technical environment (Internships, academic projects, or lab environments acceptable) Hands-on familiarity with Linux environments (basic shell navigation, reading logs, file manipulation, common commands) Basic SQL knowledge for simple queries and troubleshooting Exposure to scripting or automation concepts (Bash, Python, etc.) preferred but not required Familiarity with monitoring or log analysis tools (e.g., Splunk, Kibana, Grafana) is a plus Basic understanding of ITIL or service management concepts is beneficial Knowledge Skills and Abilities Strong willingness to learn and develop technical skills Ability to communicate clearly and professionally in a customer-facing onsite environment Foundational troubleshooting skills for software and application issues Ability to follow established procedures, work instructions, and operational guidelines Good organizational skills and attention to detail Analytical thinking and structured problem-solving approach Ability to prioritize tasks in a fast-paced operational environment Team-oriented mindset with strong collaboration skills Basic understanding of software systems (applications, logs, services, configuration files) Ability to quickly learn new tools, technologies, and customer environments Fluent written and spoken English Essential Functions: Work primarily onsite at the customer location, s