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Job Description

The UW Medical Center – Montlake Radiology Department has an outstanding opportunity for a Program Operations Specialist.

WORK SCHEDULE

• Full-Time / 40 Hours per Week

• Day Shift

POSITION HIGHLIGHTS

• Serve as a key partner to the Department of Radiology to provide business support to leadership for key operational goals and initiatives.The department of Radiology is an essential department within UWMC serving over 500,000 patients annually.With over 350 employees over six campuses, this position will serve in a variety of roles and support/lead strategic activities.These will include assistance and execution of strategic programs specific to departmental staff communication, outpatient growth, provider liaison, employee retention and departmental operations.

• This position will perform at a high level of independence, developing and leading program initiatives to serve our internal customers and staff in addition to our external referring providers. Under general direction, this position will perform complex business support functions to department leadership and establish systems processes, coordinate activities and analyze current workflows and practices to ensure departmental or unit compliance with policies and/or other external regulations. This position will provide day to day business support and calendar management to Radiology senior leaders.

• The Program Operations Specialist will collaborate with operational leaders around growth and promotion of referrals to UWMC Radiology.Tactics will include analyzing patient care/referral data, recognizing trends, and recommending strategies for education and program outreach to our referring providers.Tools will include reporting, benchmarking, and alignment with agreed upon strategies and initiatives.In addition, this position will work with operational leaders to strategize and address issues brought forward by our referring providers and any communication/education required to resolve those issues.

• This position will work to develop/maintain internal communication for staff, patient education/screening tools/patient satisfaction surveys, referring provider satisfaction surveys, website management, and marketing internal and external campaigns.This will include planning and organizing educational classes/lectures/seminars and staff engagement events and activities. Will be a primary point person for departmental events and communications.

PRIMARY JOB RESPONSIBILITIES

• Communication, outreach, and marketing related to Radiology referrals and provider satisfaction.

• Developing/maintaining staff communication, publications, team building, and education planning.

• Education materials/screening tools, patient satisfaction surveys, and website management.

• Business support, calendar management, logistics of leaders and department activities.

• Employee engagement activities.

• Reporting, benchmarking around referral/care data.

REQUIRED POSITION QUALIFICATIONS

Bachelors degree and 4 years of experience in program development and marketing in a healthcare setting to include: Outreach, Sales, Planning, Data Analysis, Presentation skills. Required experience in sales, sales strategy development. Understanding of industry economics, project management experience but not a PMP certification.

An equivalent combination of education and experience may substitute for stated requirements.

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$98,952.00 annual

Pay Range Maximum:

$110,400.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.