OneMain Financial Jobs

Description Calling All Esteemed Leaders! Are you a visionary, missiondriven technology leader who thrives at the intersection of enterprise engineering, service reliability, and strategic execution? Do you excel at guiding teams through complexity, translating business objectives into resilient technology services, and enabling modern, scalable digital experiences? At Providence, contact centers are a critical front door and foundational element of our digital engagement strategy. This role offers a unique opportunity to shape the future of contact center and engagement technology-where reliability, innovation, and scale come together to support the organization's evolving healthcare mission. The Role The Director of Network Engineering is a highly visible Information Services (IS) leader accountable for the strategy, design, delivery, and evolution of Providence's cloudbased contact center platform-owning its reliability today while shaping its future through automation, advanced analytics, and AIenabled capabilities. Partnering closely with business and operational leaders, enterprise architecture, security teams, and strategic vendors, this role delivers a scalable, resilient engagement platform that supports enterprise priorities and transforms digital engagement at scale. What You'll Do Strategic Service Leadership & Alignment Influence divisionwide caregiver and business priorities across the service portfolio and lead teams in defining a clear, compelling service vision. Align service strategy and execution with Providence's broader business objectives, ensuring services are positioned for longterm sustainability and continuous improvement. Anticipate industry, technology, and market trends; advise business leaders on emerging solutions and capabilities that enable future success. Service Design, Reliability & Delivery Excellence Lead the planning, design, and evolution of enterprise services, defining tools, infrastructure, processes, role clarity, dependencies, and documentation. Champion modern service management and site reliability practices to deliver secure, performant, resilient, and supportable services that meet defined KPIs. Optimize and transform engineering lifecycles to improve quality, reliability, and operational efficiency. CrossFunctional Collaboration & Business Enablement Lead multidisciplinary workstreams across clinical, finance, marketing, and business development teams to develop and execute comprehensive service and solution strategies. Ensure strong business models, value propositions, gotomarket strategies, messaging, support structures, and operational readiness. Define divisionwide readiness requirements, ensuring stakeholders have the tools, systems, and processes needed to manage issues and information flow effectively. Communication, Adoption & Ecosystem Leadership Lead outbound communication and messaging strategies that enable adoption and sustained support of the service portfolio. Guide the development of content strategies, documentation, and communication that help caregivers fully realize the value of Providence technology solutions. Serve as the most visible representative and spokesperson for the service portfolio, owning the broader ecosystem strategy. Operational Excellence & Continuous Improvement Prioritize work across the service portfolio, removing barriers to agility and enabling teams to shift priorities without compromising service integrity. Promote a culture of quality and accountability, making informed decisions to balance reliability, delivery commitments, and service outcomes. Leverage data and metrics to measure caregiver experience, identify improvement opportunities, and drive service and cost efficiencies across the organization. People Leadership & C