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Valence Surface Technologies LLC Customer Service Representative in Seattle, Washington

Job Overview:

Reports to: Sales Manager 

Location: Seattle, WA

Type: Full-Time

Schedule: Monday - Friday; 6am-2:30pm 

Job Summary:

  • [Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Review the MRP system to ensure the customer due dates are in line with required delivery dates.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Communicate with customers on any additional blueprints, drawings, or other items needed for processing.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Coordinate with production on obtaining ECD's for orders.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Prepare order in ship out or other areas as needed.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Develop daily reports on orders and communicate with production.]{segoe="" ui",="" tahoma,="" sans-serif"=""}
  • [Other duties as assigned.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

Qualifications:

[Accountability - Ability to accept responsibility and account for his/her actions.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[ Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Communication, Oral - Ability to communicate effectively with others using the spoken word.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Communication, Written - Ability to communicate in writing clearly and concisely.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Conflict Resolution - Ability to deal with others in an antagonistic situation.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Customer Oriented - Ability to take care of the customers' needs while following company procedures.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Empathetic - Ability to appreciate and be sensitive to the feelings of others.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Friendly - Ability to exhibit a cheerful demeanor toward others.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

[Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.]{segoe="" ui",="" tahoma,="" sans-serif"=""}

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