Job Information
DLA Piper LLP (US) Accounting Operations Team Lead - Pacific Time in Seattle, Washington
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.
Summary
The Accounting Operations Team Lead, working in collaboration with and in support of the firm's strategic initiatives, is a supervisory role at the Accounting Service Desk. The position builds upon the foundational knowledge and tasks of the Sr Accounting Service Desk Specialist role. The Team Lead serves as an extension of the Accounting Operations Support Manager, overseeing daily operations to ensure users receive exceptional support and service. A key responsibility is to ensure the timely prioritization of tickets in the Accounting Service Desk and Billing ticket queues and maintain team productivity. In addition, the Team Lead will assist in the process of documenting instructions to build the Accounting Service Desk knowledge base. The Team Lead will provide support to Specialist team members as needed, including training new team members. The Team Lead demonstrates a high level of expertise with service delivery, excellent communication skills, strong people skills, a
nd the ability to manage sensitive information with discretion.
Location
This position can sit in our Los Angles, Austin, Chicago, Dallas, Houston, Minneapolis, Phoenix, San Diego, or Seattle office and offers a hybrid work schedule. The working hours for this position are 9:00 AM - 5:30 PM Pacific time.
Responsibilities
Supervisory Duties:
Support Accounting Operations Support Manager with oversight of daily operations including tasks and staff.
Provide guidance, training, and support to team members.
Assist in the identification of knowledge gaps and documentation of process.
Assess, resolve, or refer complex accounting and billing inquiries from billers, attorneys, and clients promptly and accurately.
Handle advanced or other special case tasks not assigned to Accounting Service Desk team.
Flexibility to cover early or late shift due to staff absence, or month end close.
Communication: Maintain clear and professional communication with all stakeholders, including the Accounting Service Desk Team. Ensure timely updates with accurate information regarding a