Job Information
Bank of America Operations Analyst - Global Payments Processing in Scranton, Pennsylvania
Operations Analyst - Global Payments Processing
Scranton, Pennsylvania
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Line of Business Job Description
This role is responsible for researching, analyzing, and resolving day‑to‑day issues related to domestic and international wire transactions. Key tasks include performing all functions within the Wire Repair process, including interpreting, and resolving wire exceptions, conducting detailed transaction research, repairing wire transactions within internal systems, and administering in accordance with operational procedures. Expectations include supporting continuous improvement and understanding criticality of accurate, timely and appropriate actions as it relates to payment processing. The role may also participate in implementing new operational solutions, documenting processes, and supporting enhancements to wire processing products or services.
Success in this role requires strong computer literacy, accurate and efficient data entry, and the ability to operate effectively in a fast‑paced, high‑pressure environment involving large‑dollar and sensitive transactions. The individual must demonstrate dependability, adaptability, sound prioritization skills, and the ability to work both independently and collaboratively.
Schedule: Monday through Friday 9:00am to 6:00pm
Responsibilities:
Assists with coordination of implementation for products, services, and operational solutions
Supports the design, documentation, implementation, and monitoring of new products and services
Provides guidance regarding procedural, technical, and operational changes
Expands business products knowledge within operations environment
Builds network by developing relationships with partners and teammates
Inspects data to identify issues and trends
Collects and interprets data to validate operational processes
Produces and analyzes standard operational reports to support business and performance tracking
Delivers responsive, high‑quality customer service support to internal and external partners
Reviews, validates, and processes wire transactions in accordance with item processing procedures and controls
Meets established productivity, quality, and risk control standards while adhering to operational guidelines
Resolves routine operational issues and executes assigned deliverables to support day‑to‑day Wire Operations activities
Ensures accurate, timely, and effective Wire Operations support for internal business partners and external customers/clients
Effectively prioritizes daily work to meet service level expectations and critical payment deadlines (e.g., FED, CHIPS, IRS)
Demonstrates working knowledge of wire processes and procedures, while identifying opportunities to enhance efficiency, quality, and controls
Required Qualifications:
Minimum of 1 year experience in Operations
Minimum of 1 year experience with Process Improvement, Wire Payments, ACH or a similar role within financial services or a regulated industry
Time management with a focus on competing priorities and strict deadlines is crucial
Analytical and high attention to detail
Communicates with impact; communicates effectively (written and verbal)
Knowledge of Excel, Word, Outlook
Ability to work independently, as well as, within a team.
Overtime as required
Desired Qualifications:
Analytical, ability to compile reports and assist with strategic planning
Experience with Operational Excellence
Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact-based decisions
Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
Team player attitude, enthusiasm, and commitment
Ability to prioritize, use own initiative and be flexible
Ability to work under pressure, meet deadlines and navigate change
Participates in adhoc projects as needed
Skills:
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.