Job Information
Robert Half Customer Service Representative in Scranton, Pennsylvania
Description
A growing Lehigh Valley company is working with Robert Half to hire a Customer Service Representative who delivers a great customer experience over phone, email, and chat. You’ll resolve inquiries, document interactions, and collaborate with internal teams to ensure timely solutions.
Key Responsibilities
Handle inbound calls/email/chat; resolve order, billing, service, and product questions.
Log and track cases in CRM; escalate complex issues appropriately.
Provide accurate information regarding policies, pricing, and timelines.
Process orders, returns, and account updates with a high degree of accuracy.
Meet or exceed quality, handle time, and customer satisfaction metrics.
Collaborate with operations, sales, and logistics to resolve customer concerns.
Identify opportunities to improve processes and customer experience.
Requirements
Requirements
1–2+ years of customer service or call center experience preferred.
Experience with CRM/ticketing tools (Salesforce, Zendesk, or similar) is a plus.
Strong problem‑solving, active listening, and de‑escalation skills.
Professional phone/email etiquette; clear and friendly communication style.
Accuracy and attention to detail; ability to multitask across systems.
For immediate consideration, call Robert Half at 610‑882‑1700.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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