Job Information
Robert Half Customer Service Representative in Scotia, New York
Description We are seeking a detail-oriented and customer-focused Customer Account Coordinator to serve as the primary point of contact for customers within a manufacturing environment. This individual will play a key role in ensuring a seamless customer experience by managing orders, inventory, reporting, and cross-functional communication with operations, shipping, sales, and design teams. This role requires strong administrative skills, technical aptitude, and the ability to balance customer satisfaction with plant capacity and operational efficiency.
Serve as the primary liaison for customer accounts, ensuring a high-touch, detail oriented customer experience Convert customer purchase orders into manufacturing production orders Coordinate raw materials and tooling to support production schedules Communicate order status, estimates, changes, and confirmations to internal and external stakeholders Monitor and manage customer inventory levels, including warehoused items and FIFO processes Investigate and resolve order discrepancies, quality concerns, aged inventory, and overdue accounts receivable Collaborate daily with operations, shipping, maintenance, sales, pricing, and design teams Support implementation of new customer items and ensure tooling, artwork, and CAD approvals are complete Create and manage customer-specific reports (order status, on-time delivery, inventory levels, forecasts, etc.) Provide data reporting on orders, sales, and inventory to management and sales teams Ensure customer pricing and technical specifications are accurate and up to date Participate in production meetings to track orders from receipt through final delivery Provide forecasting based on customer input and historical trends Identify and report potential inventory obsolescence concerns Maintain strong relationships with customer contacts and internal stakeholders Work independently while making daily decisions that maximize customer satisfaction and operational efficiency Requirements Qualifications Minimum 3 years of customer service experience required High school diploma/GED required; bachelor’s degree preferred Experience in manufacturing, supply chain, or production environments preferred Strong Microsoft Office proficiency, particularly Excel and Word Ability to perform basic math functions (fractions, percentages, quantity calculations) Excellent written and verbal communication skills TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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