Job Information
WM Dispatcher in Schiller Park, Illinois
Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.
I. Job Summary
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
II. Essential Duties and Responsibilities
Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
Provides highest level of customer service to all customers in line with Customer 1st objectives
Monitor, process, and escalate SFDC cases to supervisor
Assist walk-in customers
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Reviews driver’s paperwork and files paperwork
Review and updates routes, new customers based on daily communication, reroutes existing customers as required
Ensures that routes are balanced daily
Assists Trans Supervisor/Manager as needed/directed
Update SAP data / notes
Communicate performance standards and objectives
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
Always maintains a safe and compliant workplace
In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
Perform other duties and responsibilities, as assigned
III. Qualifications
Required Qualifications
High School Diploma or equivalent
2 years experience, preferably in Transportation, Logistics, Routing and Customer Service
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
Equal Opportunity Employer: Minority/Female/Disability/Veteran