Job Information
TEKsystems Customer Service Representative in Schaumburg, Illinois
Intermediate Level | Full-Time
This role is ideal for someone who excels in written communication, enjoys investigative problem‑solving, and thrives in a fast‑paced, detail‑oriented environment.
This is not a high call‑volume role — it is heavily focused on email communication and case resolution.
Position Overview
The Customer Support Specialist plays a critical role in supporting Account Managers and ensuring drivers have a smooth, informed experience with their fleet services. This position handles complex customer inquiries, researches solutions, and coordinates with multiple internal teams to ensure timely and accurate resolutions.
You’ll manage a substantial volume of email cases, utilize SalesForce CRM to track and resolve issues, and provide exceptional customer service through clear communication and follow‑up.
Key Responsibilities
Customer Support & Case Resolution
Serve as the first point of contact for customer inquiries via email and outbound follow‑up calls.
Manage a high volume of customer emails and SalesForce cases, ensuring timely and accurate resolution.
Research issues thoroughly, think critically, and provide solutions—ranging from vehicle ordering assistance to addressing urgent situations (e.g., impounded vehicles).
Educate drivers on processes, services, and future needs.
Internal Collaboration
Communicate frequently with internal departments (e.g., billing, operations, compliance) to obtain information and resolve customer inquiries.
Utilize Microsoft Teams daily for internal communication.
System & Data Management
Work within multiple Wheels systems to:
Create vehicle selectors
Process billing changes
Generate reports
Distribute insurance cards
Update driver data
Contact drivers via phone and email to collect missing or required information.
Enter and update customer information in real time while actively communicating with customers.
Tools & Technology
Use SalesForce CRM for all case management, documentation, and follow‑up.
Work across multiple databases, systems, and computer monitors simultaneously.
Utilize Microsoft Office applications including Outlook, Word, and Excel (basic functions, copy/paste, data entry).
Required Skills & Experience
2+ years of office-based customer service experience
Strong written and email communication skills
Excellent command of English, including proper grammar and professional tone
High level of computer proficiency; comfortable working in multiple systems
Experience with Microsoft Office (Outlook, Word, basic Excel)
Solid data entry skills and attention to detail
Ability to multitask and manage multiple systems at once
Typing speed of 40 WPM or higher (typing test required)
High school diploma or equivalent
Preferred Skills
Experience using SalesForce CRM
Exposure to fleet management, logistics, or service‑based environments
Familiarity with case management tools or multi-system workflows
Top Skills
Customer Service
Email Communication
Case Management
Data Entry
Microsoft Office (Outlook, Excel)
Problem Solving & Research
CRM System Use (SalesForce preferred)
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg, IL.
Application Deadline
This position is anticipated to close on Mar 17, 2026.
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Mar 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.