Job Information
TEKsystems Client Support Specialist in Schaumburg, Illinois
About the Role
This is a high‑impact customer support role focused on email case management and issue resolution, not a high‑volume call center environment. The Client Support Specialist plays a vital role supporting Account Managers and assisting fleet drivers with service-related needs. If you enjoy research, problem‑solving, and written communication, this role offers meaningful work and long‑term growth potential.
What You’ll Do
Serve as a support partner to Account Managers overseeing fleet clients
Manage a high volume of customer emails and cases using Salesforce
Assist drivers with service issues such as vehicle impounds, billing questions, documentation requests, and general support needs
Research and resolve issues creatively — thinking outside the box to find the best solution
Communicate regularly with internal departments via Microsoft Teams
Make outbound follow‑up calls as needed to resolve open cases
Enter and update customer and driver information while speaking with customers
Utilize internal systems to:
Create vehicle selectors
Process billing changes
Generate reports
Distribute insurance cards
Update driver and vehicle data
Contact drivers by phone and email to gather missing or incomplete information
What We’re Looking For
Required Qualifications
2+ years of professional (office‑based) customer service experience
Strong written communication skills with proper grammar and sentence structure
Comfortable managing multiple systems and screens simultaneously
Proficiency with Microsoft Outlook, Word, and Excel (basic data entry, copy/paste)
Willingness and ability to learn Excel at a deeper level
Strong attention to detail and problem‑solving skills
Typing speed of 40+ WPM (typing test required)
High school diploma required
Nice to Have
- Experience using Salesforce or similar CRM platforms
What to Expect
Heavy email and case resolution workload
Regular internal collaboration across multiple teams
Occasional outbound phone calls (not a call‑center environment)
Fast‑paced role requiring organization, independence, and strong follow‑through
Why This Opportunity
Stable, growing organization
Contract‑to‑hire role with strong potential to convert to permanent
Opportunity for overtime for those interested
Brand‑new office with modern amenities including:
Ping pong tables
Golf simulator
Gym membership with workout classes and sauna
Job Type & Location
This is a Contract position based out of Schaumburg, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Schaumburg,IL.
Application Deadline
This position is anticipated to close on Apr 13, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.