Job Information
Sage Hospitality Group Director of Rooms in Savannah, Georgia
Why us?
Stationed in the midst of Savannah’s historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest’s entire stay, and we do so with creative spark and worldly elegance.
Our Guest Relations team seeks a Director of Rooms. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
The Perks:
Sage hotel & restaurant discounts across the US
Marriott discounts
Medical, Vision, & Dental Insurance
401K
Free Shift Meal
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Job Overview
The Director of Rooms is a key member of the Hotel’s Executive Committee, responsible for the strategic leadership and operational oversight of all Rooms Division functions, including Front Office, Housekeeping, and Muse Boutique. This role partners closely with fellow Executive Committee members to drive overall hotel performance, ensuring exceptional guest experiences, operational excellence, and financial success across all non–Food & Beverage departments. The Director of Rooms plays a critical role in shaping hotel strategy, culture, and service standards in alignment with luxury hospitality expectations.
Responsibilities
Executive Leadership
Serve as an active member of the Executive Committee, contributing to overall hotel strategy, performance, and culture.
Collaborate with department heads to ensure alignment on service delivery, financial goals, and guest experience initiatives.
Act as Manager on Duty as required and represent the General Manager in their absence.
Lead cross-functional initiatives that elevate hotel performance and brand positioning.
Rooms Division Leadership & Operations
Provide strategic and operational oversight for Front Office, Housekeeping, and Muse Boutique.
Ensure seamless interdepartmental coordination to deliver a flawless luxury guest journey.
Develop and enforce service standards, SOPs, and training programs aligned with luxury brand expectations.
Lead service recovery efforts for complex guest situations with discretion and urgency.
Marriott Brand Standards & Luxury Compliance
Own full compliance with Marriott brand standards, luxury brand guidelines, and all operational audit criteria.
Lead preparation, execution, and follow-up for all brand audits, including LQA (or equivalent luxury quality assurance programs), Marriott brand inspections, and internal audits.
Ensure corrective action plans are implemented, tracked, and sustained across all Rooms Division departments.
Maintain a continuous audit-ready culture with documented standards, training, and accountability systems.
Partner with corporate and regional teams to ensure alignment with evolving brand expectations and initiatives.
Guest Experience & Quality Assurance
Champion a culture of anticipatory service and personalized luxury guest engagement.
Monitor guest feedback, online reputation, and quality assurance metrics; implement improvement strategies.
Ensure all guest touchpoints consistently meet or exceed Marrriott luxury standards.
Financial Performance
Develop and manage departmental budgets, forecasts, and financial performance.
Optimize labor productivity, expense control, and operational efficiencies.
Oversee Muse Boutique performance, including merchandising, inventory control, and revenue growth strategy.
People Leadership
Recruit, develop, and retain high-performing leaders and teams across all Rooms Division departments.
Build a strong culture of accountability, service excellence, and continuous improvement.
Lead performance management, coaching, and succession planning initiatives.
Quality, Safety & Compliance
Ensure full compliance with health, safety, and operational regulations.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
Maintain strong relationships with vendors, brand representatives, and auditors.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience.
Experience
7–10 years of progressive leadership experience in full-service hotel operations.
Luxury hotel experience preferred.
Demonstrated experience managing both Front Office and Housekeeping operations at a leadership level.
Prior Executive Committee experience a plus.
Proven track record of managing large, cross-functional teams in a guest-facing luxury environment.
Knowledge/Skills
This role requires advanced experiential knowledge in leading complex hotel operations, managing people, and driving service excellence in a luxury environment.
Strong financial acumen, including budgeting, forecasting, expense control, and labor optimization.
Deep understanding of luxury service standards and brand compliance, including audit and quality assurance processes (e.g., Marriott brand standards / LQA or equivalent).
Ability to analyze complex operational data and guest feedback to identify trends, risks, and opportunities for improvement.
Ability to make sound, independent decisions using broad guidelines and executive-level judgment.
Strong leadership and management skills with a proven ability to develop, coach, and hold teams accountable across multiple departments.
Excellent communication skills, including the ability to influence, negotiate, and present effectively with executives, colleagues, employees, and hotel guests.
Demonstrated ability to drive cross-departmental collaboration in a high-performance luxury hotel environment.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to respond to guest requests and questions over the phone
Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
Mobility -must be able to accomplish any task required of associates within assigned departments.
Continuous standing -must be able to accomplish any task required of associates within assigned departments.
Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
Driving required as necessary
Environment
Inside hotel and office environment 95% of shift
ID: 2026-31239
Position Type: Regular Full-Time
Property : Perry Lane Hotel
Outlet: Hotel
Category: Front Desk & Guest Services
Address : 255 E Perry St.
City : Savannah
State : Georgia
EOE Protected Veterans/Disability