Job Information
Thermo King Northeast Service Advisor in Saugus, Massachusetts
Service Advisor
Department: Service
Location: Saugus, MA
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DeVivo Companies has an opening for a full-time Service Advisor at our location in Saugus, MA.
DeVivo Companies delivers comprehensive transportation, fleet, and equipment solutions, serving the Northeast for over a century. Our capabilities span fleet maintenance and repair, school and commercial bus sales and service, truck and trailer equipment-including towing, refrigerated transport, yard trucks, and specialty vehicle builds-as well as a full Parts & Tools operation supporting daily maintenance needs. With twelve locations, OEM partnerships, factory-trained technicians, and extensive parts inventories, we provide complete lifecycle support for the vehicles and equipment that keep businesses and municipalities moving. At DeVivo, long-term customer success drives everything we do. Learn more about us at www.devivocompanies.com.
Why You Will Love Working Here:
Certification reimbursement
Promotion opportunities - we promote from within
Medical & dental insurance
Life insurance
Flexible spending account
401k plan with match
Paid time off
Paid holidays
Uniform & boot program
Paid training
Factory training
Modern, clean, bright & well heated shop
Employee referral bonuses
Compensation of $20.00-35.00/hour
Primary Responsibilities:
Greet customers at service counter
Answer customer calls and coordinate getting their work into the shop
Keep customers informed on work progress and estimated completion date
Generate repair orders
Write job estimates
Work with service manager to schedule jobs for technicians
Generate billing statement for customers
Maintain a clean and safe work environment
Position Requirements:
2 years- experience in a service adviser/service writer role in a mechanical shop
Estimate writing experience
Ability to clearly communicate verbally and in writing with customers, employees and management
Good computer, Microsoft Outlook and internet skills
Experience with Procede is a plus
Strong work ethic and a commitment to work extra hours as needed
Valid driver-s license
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3689353&source=3689353-CJB-0)