Job Information
Cognizant Training Team Lead - PL in Sao Paulo, SP-Avenida das, Brazil
Training Team Lead
As the Training Team Leader, you will have a significant impact in driving the learning strategy that enables teams across Latin America to achieve expert-level proficiency and consistently exceed targets. You will be a valuable member of the Operations Enablement team, working collaboratively with Operations Leadership, Quality, and Customer Stakeholders.
In this role, you will:
Be responsible for the complete training cycle, from training new employees to continuous improvement and advanced development of experienced agents.
Lead, mentor, and develop a team of instructors and subject matter experts (SMEs), ensuring high-quality instruction through regular instructor training sessions.
Integrate technical knowledge of Google Ads (Search, Display, Video, Apps) with effective methodologies, including consultative selling and closing techniques.
Identify skills and knowledge gaps in the Latin American market and create targeted learning solutions such as workshops, updates, and knowledge modules.
Analyze performance using Root Cause Analysis (RCA) to determine training-related performance gaps and implement rapid intervention plans.
Work model: Onsite
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
Proven experience in Operations, with experience in the Latin American market.
Experience in Training, Development, or Coaching, including curriculum development and classroom management.
Proven experience leading instructors, subject matter experts, or instructional teams.
Advanced knowledge of Google Ads (Search, Display, Video, Apps), Google Analytics, and Google Tag Manager, with the ability to obtain relevant expert-level certifications.
Advanced fluency in English (C1/C2 level), with excellent presentation and communication skills.
These will help you stand out
Experience in adapting global training manuals for regional markets.
Strong data-driven mindset, with experience linking training outcomes to sales KPIs.
Proven ability to create gamified learning experiences to drive engagement and performance.
Advanced proficiency in Google Workspace, especially Google Slides and Google Sheets, for delivering and monitoring training.
Please, upload your resume in English.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you meet only the minimum requirements listed. Think about your transferable experiences and unique skills that can bring new and exciting perspectives to this role.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.