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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Vendor Claims Governance & Compliance Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Responsibilities:

Vendor Management & Governance

• Manage third-party vendors throughout their full lifecycle, including onboarding, integration, performance monitoring, and offboarding

• Establish and maintain governance frameworks to ensure service quality, compliance, and operational efficiency

• Act as the main point of contact for vendor-related topics, managing relationships and handling escalations when necessary

• Ensure vendor activities are aligned with business objectives and operational standards

Performance Management & KPIs

• Define, implement, and monitor key performance indicators (KPIs) and Service Level Agreements (SLAs)

• Track vendor performance through data analysis and reporting, identifying gaps and improvement opportunities

• Conduct regular performance reviews with vendors and ensure follow-up on action plans

• Drive continuous improvement initiatives to enhance service delivery and efficiency

Process Optimization & Standardization

• Analyze end-to-end claims processes (including FNOL) to identify inefficiencies, risks, and improvement opportunities

• Lead initiatives to standardize and simplify processes, ensuring consistency across operations

• Partner with internal teams to improve operational efficiency and customer experience

Compliance & Operational Controls

• Ensure vendors operate in accordance with internal policies, regulatory requirements, and audit standards

• Strengthen operational controls within claims processes to mitigate risks

• Support internal and external audits, ensuring proper documentation and compliance adherence

Vendor Onboarding & Qualification

• Support vendor selection, due diligence, and qualification processes

• Ensure proper onboarding and integration of new vendors, including alignment with processes and compliance requirements

• Validate documentation, certifications, and operational readiness

Data, Reporting & Insights

• Develop and maintain reports and dashboards to monitor vendor performance and operational metrics

• Provide insights to support decision-making and strategic initiatives

• Ensure data accuracy and consistency across reports and systems

Stakeholder Management & Strategic Alignment

• Collaborate with internal stakeholders (Operations, Compliance, Finance, IT, etc.) to ensure alignment and integration

• Act as a strategic partner to leadership, providing insights, identifying risks, and recommending improvements

• Support transformation and automation initiatives related to vendor management and claims operations

Required Skills & Competencies

• Strong analytical and problem-solving skills

• Vendor management and governance mindset

• Stakeholder management and communication skills

• Process improvement and operational efficiency focus

• Knowledge of compliance and risk management practices

• Data-driven decision-making

Experience & Qualifications

• Experience in Claims Operations, Vendor Management, or related areas

• Experience with process improvement, governance, and performance management

• Familiarity with KPIs, SLAs, and operational controls

• Experience in insurance or financial services is a plus

Success Metrics

• Improvement in vendor performance (KPIs and SLA adherence)

• Increased operational efficiency and process standardization

• Reduction of operational and compliance risks

• Quality and timeliness of reporting and insights

• Stakeholder satisfaction and alignment

What you’ll need to succeed

• Bachelor’s degree

• Advanced English Skills

• Experience in claims operations (insurance, broker, or related environment)

• Solid understanding of claims processes and workflows (FNOL is a plus)

• Experience with operational routines, controls, and process execution

• Analytical skills with ability to interpret data and support decision-making

• Strong attention to detail and organizational skills

• Good communication skills and ability to work across different areas

• Proficiency in Excel and reporting tools

• Basic understanding of contractual terms and vendor agreements is a plus

• Experience with process improvement or operational efficiency initiatives

• Familiarity with claims systems and digital tools

• Exposure to controls, audit, or compliance routines

• Good knowledge of data analysis and performance indicators (KPIs)

• Exposure to contract analysis or legal/operational review of vendor agreements

  At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .

Functional Area:

CL - Claims

AIG Seguros Brasil S.A.