Job Information
Marriott Global Manager, Sales Support Operations in Sao Paulo, Brazil
Additional Information
Job Number 26040174
Job Category Sales & Marketing
Location Brazil Office, Alameda Santos 2233 piso E1, Sao Paulo, Sao Paulo, Brazil, 01419-002 VIEW ON MAP (https://www.google.com/maps?q=Brazil%20Office%2C%20Alameda%20Santos%202233%20piso%20E1%2C%20Sao%20Paulo%2C%20Sao%20Paulo%2C%20Brazil%2C%2001419-002)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
The Global Manager, Global Sales, Sales Support holds primary responsibility for the development, coaching, mentoring, employee relations and corrective action process of a Global Sales, Sales Support Team. In this role, the Global Manager will work individually and on a team basis with Associates developing the key skills and traits needed to perform the Sales Support functions at the expected levels. The Global Manager must have the ability to gain a deep understanding of diverse and specialized work. Key to the effort will be the overall team performance as measured against the GSO standards. It is expected that the Global Manager will work with the team to continually improve the performance through personal interaction, skills improvement, training and other techniques. The Global Manager will also work to find alternative methods to enhance team performance and processes. Creation of a high-performance culture through an effective and versatile leadership style is expected as is maintaining key relationships as part of the overall functions. The Sr. Manager may also be responsible for creating and documenting new business processes as programs and services evolve, working in partnership with members of the Global Sales leadership team and other stakeholders.
CANDIDATE PROFILE
Education and Experience
Required
4-year degree from an accredited university.
6+ years of hotel or travel industry sales experience, demonstrating progressive career growth and a pattern of exceptional performance.
Two or more years in a service industry with a focus on customer satisfaction and sales.
Previous leadership experience with a demonstrated high performance for staff development.Preferred
Prior experience managing dispersed teams and managing a team of individual contributors.
CORE WORK ACTIVITIES
Leading and Managing Team
Delivers strategic direction and upholds related documentation regarding performance metrics and customer interactions
Focuses on Associate development and builds a high-performance culture
Fosters a strong sense of team and community
Perform special projects and tasks as requested by Global Sales Leadership
Possesses strong sales orientation and shares learnings with team
Demonstrates proficiency in GSO systems and is able to coach team on use as needed
Organizes meetings and huddles with Associates to share new information or update the team
Escalates risks, issues and concerns to leadership
Gathers, analyzes and extrapolates operational data to guide individual and team improvement
Understands, tracks and communicates each of the key GSO processes and metrics to team. Shares the results with the team so that all metrics are understood and achieved.
Improves and/or designs workflows and business processes
Drives associate retention through effective relationship building
Overseeing the Sales Support team
Ensures adherence to policies for established procedures
Assists with daily operations
Works closely with the organization to communicate, lead, and accomplish key tasks
Helps with New Hire onboarding as needed
Reports out to Senior Director and Global Sales Leadership on key trends and observations from coaching sessions and data analysis
Seeks ways to optimize current procedures and processes to enable continuous improvement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.