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Job Description

A pessoa que ocupa a função atuará no atendimento de Pessoas, com foco em excelência operacional e evolução contínua dos processos, apoiando a transformação digital do Centro de Serviços.

Espera-se um perfil curioso, analítico, com interesse em tecnologia e automação, capaz de aprender rapidamente novas ferramentas e atuar em um ambiente dinâmico.

Principais Atividades

• Atender empregados, ex-empregados e solicitações de áreas internas para dúvidas e solicitações relativas a Recursos Humanos (via telefone, chat, e-mail e portal);

• Realizar input, validação e análise de dados em sistemas de Recursos Humanos, assegurando acuracidade e compliance;

• Acompanhar e tratar casos de maior complexidade, escalados para nível II, com foco em causa raiz;

• Contribuir para a atualização e estruturação da base de conhecimento, propondo melhorias de conteúdo e usabilidade;

• Identificar oportunidades de melhoria de processos, simplificação, digitalização e automação do atendimento;

• Apoiar projetos de melhoria contínua, testes de novas ferramentas e padronização de fluxos;

• Entre outras tarefas pertinentes a função

Modelo de Trabalho

• Híbrido – 2 dias de home office

• Atuação presencial na planta de São Caetano do Sul

Requisitos Mandatórios

• Ensino superior completo ou em andamento (Administração, RH, Psicologia, Tecnologia, Engenharia, Processos ou áreas correlatas);

• Pacote Office intermediário, com destaque para Excel (fórmulas, análise básica de dados);

• Facilidade para atuação digital

• Inglês intermediário

Desejável

• Experiência prévia em atendimento ao cliente, call center, shared services ou CSC;

• Experiência ou familiaridade com sistemas como Workday, ServiceNow ou similares;

• Noções de automação de processos, melhoria contínua;

• Interesse ou conhecimento básico em Power BI, Knime, Power Automate, Excel avançado ou análise de dados;

• Espanhol intermediário

Competências Comportamentais & Técnicas

• Perfil analítico, organizado e atento a detalhes;

• Autonomia e aprendizado rápido;

• Comunicação clara e empática para atendimento multicanal;

• Capacidade de trabalhar sob pressão, com multitarefas e priorização;

• Forte orientação ao cliente e solução de problemas;

• Pensamento crítico para identificar causa raiz e evitar retrabalho;

• Orientação para resultados, produtividade e qualidade;

• Colaboração e trabalho em equipe;

• Mentalidade de melhoria contínua e inovação.

Importante

É necessário incluir o currículo atualizado no momento da aplicação.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (https://search-careers.gm.com/en/locations/)

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.