Job Information
Insight Global Help Desk Technician, I - Onsite in Santa Rosa, CA in Santa Rosa, California
Job Description
One of Insight Global’s customers is looking to onboard a Help Desk Technician, I to their team in Santa Rosa, CA. This individual will provide first-level technical support for end users by troubleshooting hardware, software, and device issues in a Windows and MDM-managed environment. They will manage and resolve tickets in the queue, including software installations, Active Directory password resets, and general user support requests, using tools such as Microsoft Teams and Zoom. They must accurately document issues, troubleshooting steps, and resolutions in the ticketing system while delivering excellent customer service and clear communication. They will contribute proactively by identifying opportunities to improve processes, documentation, and the overall IT support experience. This is a 6-month contract to hire opportunity and will sit onsite 5 days a week in Santa Rosa, CA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience in a Help Desk, Service Desk, or Technical Support role
Hands-on experience with Microsoft Intune and Entra (must have actively worked in the environment)
Strong experience supporting Windows operating systems
Experience with Mobile Device Management (MDM) solutions
Familiarity troubleshooting Microsoft Teams and Zoom
Solid understanding of basic hardware and software troubleshooting
Excellent verbal and written communication skills with a strong customer service mindset
Proven ability to thoroughly and clearly document work in a ticketing system
Associate degree in Computer Science or a related field (or equivalent practical experience) Experience supporting macOS environments
CompTIA A+ certification (or willingness to pursue in the future)