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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is reimagining how the world works through AI-powered experiences—and we need a strategic leader to help drive that transformation. We're seeking a Senior Director, Data & Analytics Strategic Operations to be the right hand to our EVP & GM, Data & Analytics, leading strategy and operations for a fast growing and fast moving organization.

You will be a trusted advisor and execution partner to the EVP & GM, Data & Analytics and his leadership team, working cross-functionally with product management, engineering, experience, finance, and go-to-market to accelerate delivery and organizational effectiveness. You will report directly to the GVP, APEX (AI Product, Engineering, and Experience) Strategic Operations leader, ensuring tight integration between all of product and the centralized Strategy, Planning, and Operations function.

What You Get to Do

• Serve as a key strategic and operational partner to the EVP & GM, Data & Analytics and leadership team, acting as proxy for the leader as needed and coordinating across cross-functional and executive stakeholders

• Drive end-to-end operational excellence—from strategy and OKRs through execution and talent development—partnering with Product, Engineering, Experience, Finance, and FP&A to ensure the Data & Analytics org operates as a high-performance machine

• Partner tightly with Product teams to create shared success, understand business priorities, and guide investments based on business outcomes

• Lead annual planning, headcount management, and financial oversight for a large product organization, partnering with FP&A to track OPEX and identify efficiency opportunities

• Own the corporate OKR process for the Data & Analytics organization—designing, facilitating, and tracking goal-setting cycles that drive accountability and measurable business outcomes

• Identify high-leverage opportunities across the Data & Analytics portfolio—analyzing where the org can create disproportionate value, designing cross-functional strategies, and driving flawless execution

• Lead executive-level communications and programs, including regular updates from the Data & Analytics team to broader R&D leadership and company-wide stakeholders

• Partner with M&A integration teams to ensure data and analytics-related acquisitions are successfully onboarded into the org’s operating model, processes, and planning cycles

• Embed AI-native practices into Data & Analytics Strategic Operations—leveraging AI tools to accelerate planning, decision-making, reporting, and cross-functional alignment

• Lead a team of Strategic Ops professionals, fostering a high-performance culture to attract, develop, and retain top talent

• Drive people and talent initiatives including town halls, employee surveys, awards, newsletters, offsites, and engagement programs

The Impact You'll Drive

You will transform how a large-scale Data & Analytics organization operates—embedding AI into planning, execution, and decision-making cycles. Partner with senior leadership to shape data and analytics strategy across ServiceNow’s platform and products. Build operational excellence that becomes a replicable model for how complex data organizations scale in an AI-native world. Lead a team that doesn’t just support the business—they shape it.

Qualifications

Required:

• AI-Native Mindset & Execution: Deep understanding of how AI transforms data platforms, analytics workflows, and organizational operations. You’ve built AI-powered operations, leveraged AI to 10x team productivity, or led strategic initiatives where AI was central to the solution

• 12+ years of relevant work experience (or 7+ years post-MBA or equivalent), preferably in tech strategy/ops, management consulting, investment banking, or private equity

• Demonstrated strategy and operations leadership across large, matrixed Product or R&D organizations; thrives in complex environments with ability to establish credibility with product, engineering, and executive leaders

• Proven ability to serve as thought and execution partner to senior product leaders—helping them run and develop high-performing organizations

• Strong financial acumen and data analytics skills; experience building business cases, managing OPEX budgets, and creating annual financial plans in technology organizations

• Ability to quickly ramp on complex product portfolios, understand key business drivers, and partner with product leaders to make excellent, fast decisions

• Track record of leading and developing talent with inclusive, high-performance leadership

• Strong communication skills—verbal and written—comfortable in executive business and technical discussions

• Demonstrated ability to scope and execute high-impact business and technical projects while simultaneously driving organizational and talent initiatives

You're Exceptional If You:

• Have led StratOps in a Data &Analytics, Platform, or similar Product org at scale (500+ people) and driven measurable operational improvements

• Are known for making executives better—you elevate decision-making, accelerate execution, and build trust quickly at the C-suite level

• Have a track record of implementing AI productivity tools to drive team efficiency and embedding AI-native practices across planning and operations

JV20

For positions in this location, we offer a base pay of $228,900 - $412,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://careers.servicenow.com/life-at-servicenow#workpersonas) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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