Job Information
Maximus Case Manager - Orange County in Santa Ana, California
Essential Duties and Responsibilities:
Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
Collaborate with team members to provide expertise and support in resolving participant issues effectively.
Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
Perform additional duties as directed by leadership to support program objectives.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$23
Maximum Salary
$23.5