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As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.

As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.

We are currently seeking a Part-Time Reservations Agent to join our team.

Your Day to Day

• Support the daily operations of the Reservations Department, maximising occupancy and average rate.

• Handle guest enquiries, bookings, amendments and cancellations with accuracy and efficiency.

• Deliver exceptional service through all guest interactions, particularly over the phone and email.

• Build strong relationships with guests and internal departments to ensure a seamless booking experience.

• Maintain accurate reservation records and correspondence.

• Assist with reporting and administrative tasks as required by the Revenue Manager.

• Stay up to date with promotions, packages and loyalty programs to confidently guide guests.

• Support Front Office operations where required and contribute to a collaborative team environment.

What We Need From You

• Previous experience in a Reservations or hotel front office role preferred.

• Strong communication skills with a confident and professional phone manner.

• Ability to build rapport quickly and deliver personalised service.

• High attention to detail and strong organisational skills.

• Experience with Opera, Holidex Plus and Microsoft Office (preferred).

• Ability to learn new systems quickly and adapt in a fast-paced environment.

• Completion of Year 12 or equivalent.

• Flexibility to work Monday to Saturday, across a minimum of 2–4 shifts per week.

• Full Australian working rights.

What We Offer

Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team.

You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:

• Global hotel and F&B discounts across the IHG Hotels & Resorts network

• Paid birthday leave

• Enhanced parental leave

• Lifelong learning and career development programs

• IHG Career Milestone celebrations

• Transfer of entitlements as you move and grow within IHG

• Access to retail discount programs

We’re proud to be IHG — and we know you will be too.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook - @intercontinentalsanctuarycove

Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.