Job Information
Banco Popular Puerto Rico Salesforce Solution Specialist in San Juan-Cupey, Puerto Rico
Date: Apr 17, 2026
Location:
San Juan-Cupey, PR
Company: Popular
Workplace Type: Hybrid
Salesforce Solution Specialist
General Description
Active team player with a knack for journey building, email campaigns and automation using Salesforce suite, specifically Marketing Cloud. Lead engagements with Digital Marketing and Marketing Analytics, business units, third-party vendors, and other supporting areas to define and implement strategies that best fit campaigns and product lifecycles. Responsible for defining and building email templates, customer journeys, and triggers. Actively analyzes results to recommend optimizations. Analyzes creative briefs to recommend marketing automation.
Essential Duties and Responsibilities
Design and implement end-to-end solutions within Salesforce Marketing Cloud , including Email Studio, Automation Studio, Journey Builder, Content Builder and Contact Builder.
Key member in product management initiatives, participate in brainstorming sessions and Agile meetings
Understands the customer lifecycle to identify areas of opportunity
Serves as liaison for customer data management team
Responsible for training sessions with team members regarding Salesforce suite
Discovery
Analyze integration methods between Salesforce suite tools
Scope out and recommend the technical solution approach for customer journeys, triggers and automations
Design and Definition
Own and maintain content matrix solutions
Oversee and recommends enhancements to JIRA Email Workflow
Education
Bachelor’s Degree
Experience
One to three years of experience in technical support, project management or other related area.
Experience with Salesforce Marketing Cloud, including but not limited to Journey Builder, Automation Studio, Email Studio, Personalization, Content Builder and Contact Builder
Experience working with Agile methodology a plus, but not required.
Programming experience:
a must (HTML, CSS, SQL)
a plus (JavaScript, AMP Script, PHP)
Experience using Jira
Certifications
Salesforce Certified Marketing Cloud Email Specialist / Salesforce Certified Marketing Cloud Engagement Administrator a plus.
Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.
Connect with us!
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