Job Information
Envista Holdings Corporation Cash Collections Supervisor in San Jose, Costa Rica
Job Description:
This role is accountable for the operations of the cash collections team within the Envista Finance and Accounting organization with specific responsibility for customer interactions for North American global customers. Implant Direct Opco . The role will be responsible for leading a team of up to 5+ employees for all customer channels. The role will deliver on agreed target KPIs and to identify opportunities for improving processes and performance of the team .
Is the ultimate people manager of a team of up to 5+ Cash Collection Representatives .
Builds an engaging culture of teamwork and respect.
Is responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.
Proactively manages the collection process to deliver on time payment from customers.
Reviews and approves exceptional credit terms, and/or credit hold releases.
Defines actions to improve Days Sales Outstanding (DSOs).
Works with businesses and corporate accounting to define, update and implement credit control policies.
Acts as a partner for other functions impacting the Order to Cash process - customer services, supply chain, finance, cash management and accounting.
Delivers services according to targets aligned with business stakeholders and with reference to agreed key performance indicators (KPIs) and service level agreements.
Is expected to deliver year on year improvements in KPI’s as agreed with stakeholders and / or companywide projects for operational improvements (e.g. DSOs, operational efficiency).
Plays a key role in managing projects to improve processes and add innovation to the cash collection process and other Order to Cash process improvement initiatives.
Job Requirements:
3 +years’ experience in Operations management in a shared services or call center environment.
Knowledge of SAP and/or Oracle and Order to Cash process stream.
Experience in managing change or transformational projects within finance, IT, shared services and call center environments.
Proven ability to manage talent pipeline within a team.
Minimum 3 5 years’ experience in a customer facing role or managing a customer facing team.
Operating Company:
Nobel Biocare
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .