Job Information
Amazon Account Executive, Sales in San Jose, Costa Rica
Description
Our Vision
Support eCommerce sellers in getting the most out of Veeqo, Amazon's leading shipping and inventory solution, by providing expert guidance, onboarding assistance, and ongoing platform support.
Your Mission
Serve as a knowledgeable support resource for mid-market eCommerce sellers, assisting them through onboarding, product adoption, and platform usage
Engage with sellers to understand their needs and provide guidance on how to use Veeqo's Inventory and Shipping platform effectively
Support multi-stakeholder accounts by responding to inquiries and facilitating access to the right resources
Assist sellers at various stages of their journey to help them maximize platform value, following processes and guidelines defined by the applicable marketplace SOR
Collaborate with cross-functional teams to surface seller feedback and support issue resolution
Meet adoption support targets by applying a customer-focused approach in a dynamic, fast-paced environment
The Ideal Candidate:
A customer-focused professional with proven experience in platform support, customer service, or seller onboarding
Embodies Amazon's core Leadership Principles:
o Customer Obsession
o Deliver Results
o Insist on Highest Standards
o Learn and Be Curious
o Bias for Action
Why Veeqo?
Be part of a team that helps eCommerce sellers succeed with Veeqo
Work with cutting-edge technology that's making waves in the industry
Unparalleled growth opportunities within the Amazon ecosystem
Collaborate with a passionate team and leaders across the Americas
Are you ready to make history in the eCommerce world? Join us at Veeqo, where your career will grow alongside our continued expansion!
Apply now and be part of the future of eCommerce!
Key job responsibilities
The primary responsibility is to support and guide incoming sellers through onboarding, product adoption, and ongoing success with Veeqo. This role engages with sellers through phone, email, and other communication channels to provide guidance, to support building lasting relationships, and assist with platform adoption.
Lead & Inquiry Management
- Respond to incoming seller inquiries, support their needs and direct them to appropriate support resources following established procedures.
Seller Engagement & Onboarding
Promptly respond to inbound inquiries and engage sellers in informative, supportive conversations
Assist sellers with product discovery by sharing approved platform information and address questions or concerns
Support the account sign-up process and channel connection setup, following SOR-defined procedures
Build rapport and establish strong relationships through effective communication and active listening
Understand seller needs, challenges, and goals to provide relevant platform information and support
Product Knowledge
Develop a deep understanding of the Veeqo platform, including features, benefits, and use cases
Clearly communicate this knowledge to sellers, helping them understand how the platform meets their specific requirements
Product Demonstrations
- Deliver standardized product demonstrations to sellers via video communication, using approved presentation materials and scripts provided by the applicable marketplace SOR.
Guidance & Platform Support
Provide guidance to address seller questions and concerns based on standard processes defined by the applicable marketplace SOR
Assist sellers in understanding available platform configurations and features, following standard guidance provided by the applicable marketplace SOR
Adoption & Success Milestones
- Support sellers through the onboarding process to achieve active seller status and maximize platform value, following SOR-approved workflows.
Metrics & Reporting
Track and report on seller engagement, adoption rates, and activity progress using Salesforce and provide this data to the team lead or manager for review and action
Provide regular updates on performance, Voice of the Seller insights, and key learnings to the team lead or manager
Relationship Management
Nurture relationships with new and existing sellers to support long-term platform value
Identify opportunities for expanded feature adoption, including Power Features, and surface these to the applicable SOR teams for review and approval
Support long-term seller satisfaction and platform engagement
Continuous Learning
Stay current with industry trends, product updates, and best practices for seller engagement
Participate in training programs, team meetings, and self-development activities
Required Skills
Strong written and verbal communication
Superior listening and customer support skills
Solution-oriented mindset
Self-motivation and goal-driven attitude
Ability to work independently and as part of a team
Proficiency with CRM software and business tools
Strong problem-solving abilities
Results-oriented approach
Adaptability and willingness to learn
Basic Qualifications
3+ years of sales experience
4+ years of B2B sales experience
Experience analyzing data and best practices to assess performance drivers
Experience closing sales and generating revenue
Preferred Qualifications
Experience with sales CRM tools such as Salesforce or similar software
Experience influencing C-level executives
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.