Job Information
Equinix Data Center Customer Operations Technician - San Jose, CA in San Jose, California
469821BR
Auto req ID:
469821BR
Company:
Equinix
Job Code:
Technician_ _Technician
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
Ensures adherence to commit times within standard operating procedures
Maintains detailed written records of all work activity
Updates local asset databases and other systems
Installations
Rack and stack semi-routine customer equipment tickets
Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
fiber trays, ladder racks, customer equipment and cabinets
semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes
Cross-Connect
Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
Testing / Troubleshooting
Supports semi-routine standard operating testing and standard operating installations of customer assets
Supports standard operating procedures of layer 1 cross-connect certification testing
May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Stakeholder Partnership
Supports the operations and security personnel team for breaks or other activities, when necessary
Supports standard operating procedural tasks provides back-up assistance to team members when necessary
Customer Management
Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
Delivers a high level of service and an excellent customer experience when interfacing with customers
Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
Supports customers on-site by through access control and escorting services
Projects
Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
Supports vendors on projects
Supports physical customer audits
Training
Completes all assigned training in a timely manner
May provide support to new hires
Position Title:
Data Center Customer Operations Technician - San Jose, CA
Job Category:
Technician
Minimum Education Required:
High School/GED
City*:
San Jose
Additional Qualifications/Responsibilities:
Qualifications
Typically requires a high school diploma and 1-2 years of equivalent work experience
The targeted pay range for this position in the following location is / locations are:
United States - SV3 Silicon Valley : 55,700 - 83,500 USD / Annual
State*:
California